Documentation
Stakeholder Interviews (pdf)
Banchmarking - Blank Form (pdf)
Benchmarking - Output Score (pdf)
Contextual Inquiry - Natwest (pdf)
Contextual Inquiry - GE Capital (pdf)
Contextual Inquiry - Qlik Capital (pdf)
Contextual Inquiry - Unum Capital (pdf)
Board Ideas - Love vs. Loathe (pdf)
Browser Support (pdf)
Client Site Training Notes (pdf)
Initial Use and Continued Encouragement of Use (pdf)
User Profiles (pdf)
Usability Testing Tools (pdf)
Usability Testing - Definition and Guidelines (pdf)
Usability Test Plan (pdf)
Usability Review - Set-up Assistant (pdf)
6-9 Month Plan of Action (pdf)
Banchmarking existing application
Contextual Inquiry - Natwest Bank
Board Ideas - Love vs. Loathe
Client Site Training Notes - Natwest Bank
Initial Use and Continued Encouragement of Use
User Profiles
Usability Testing - Definition and Guidelines
Usability Test Plan
6 month Plan